Explore common inquiries about our services, processes, and solutions at ZX Healthcare Solutions. Find answers to your questions regarding medical billing, virtual assistant services, FQHC billing, and more. Get insights into our expertise, approach, and commitment to delivering exceptional healthcare solutions.
Q: Why would they use ZX Healthcare for the same service they are already providing?
A: In addition to our competitive rates, ZX Healthcare boasts a team of industry-leading experts. With our knowledgeable staff, expect fewer errors, less paperwork, and reduced stress. We handle all the details, giving you more time to focus on patient care.
Q: Why should I file electronically?
A: Electronic filing reduces errors, accelerates payment processing, saves costs, and minimizes adjudication errors, making it the preferred method for efficient claims processing.
Q: Are you compliant with HIPAA?
A: Yes, we are fully compliant with HIPAA regulations and stay abreast of any changes to ensure ongoing compliance.
Q: How long is the set-up process?
A: Typically, the set-up process takes 3-7 days after contract signing. We can provide a more accurate timeline after reviewing your specific needs.
Q: What if a patient has a billing question?
A: Our dedicated team handles patient inquiries, providing them with billing status updates promptly.
Q: What happens with unpaid claims?
A: We diligently follow up on every claim until full payment is received, sending multiple statements if necessary.
Q: How often are claims billed?
A: Claims are usually billed within 24 hours of receipt.
Q: Can I check my billing balance?
A: Yes, you can securely check your billing balance online 24/7.
Q: Is the Kareo system your proprietary system? Can it only be used with ZX Healthcare exclusively?
A: No, Kareo is a third-party software utilized for our entire billing process.
Q: Can a client purchase subsets of your services or will they be required to purchase the whole suite of services?
A: Clients can customize services based on their requirements, opting for billing or AR follow-up services independently if needed.
Q: Can you do this at a lower cost?
A: We provide top-notch services at competitive prices, ensuring the best value for our clients.
Q: What specialties do you support?
A: We support all medical specialties.
Q: How Do I Know Your Employees Are Qualified?
A: Our medical billers have a minimum of 5 years of experience and possess at least a Bachelor’s degree, ensuring expertise across various specialties.
Q: Do I have to change any systems or software to use you, and do you provide Practice Management Systems (PMS) and Electronic Health Records (EHR)?
A: No need to change systems; we adapt to your existing setup. We offer PMS and EHR for free if needed, along with free clearinghouse services.
Q: Do you offer a free trial?
A: Yes, we offer a 30-day free trial. You only pay if we exceed your expectations.
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